All your questions answered

Updated 3 October 2023

Our prices
Karen's ever-growing tip archive is free. If you want her direct help, she charges for her time ...

  • 60-minute webinars: £49 per webinar per person
  • One-to-one training and support: £100 per hour
  • Scheduled 'off-the-shelf' courses: £135 for half days and £225 for full days
  • Tailored group training: from £750
  • Lunch and learn sessions: from £250 for a group

The fee includes a handout with exercise files and a month free support on the topics learned

Is VAT included in the price?
Since 1 April 2022 Roem Limited is no longer VAT registered, so VAT is not applicable. All prices mentioned in the course schedule and webinar schedule are per person. Group discounts are available.

Are the courses suitable for Apple Mac users?
The courses will be taught using Microsoft 365 on PCs, but will also be suitable for Office 2010, 2013, 2016 and 2019 users. Apple Mac users should also find it useful.

Can scheduled training also be delivered online?
All our courses can be - and frequently are - delivered as virtual sessions, sometimes over a couple of days or weeks. One-to-one sessions are also available. So, face-to-face or online - you decide!

What do I need to be able to join a webinar?
You just need your computer, a web browser and speakers or headphones. No need to install anything. Request a quick MS Teams test if you want.

Do I need a camera or microphone to join a webinar?
Although we encourage you to have a camera and microphone - as it encourages engagement and interaction - you don't necessarily need it to attend a webinar. You can simply join and watch the live demo and ask questions using the built-in Chat functionality. You can download a crib sheet and use the exercise files during the session and/or experiment and practise what you've learned after the webinar.

Do you record your webinars?
No, we don't record our 'off the shelf' webinars. We encourage you to have your cameras and microphones on and we feel that if we record the session it stops people from getting involved.

What methods of payment do you accept?
We accept all major credit and debit cards (including American Express), BACS transfers, PayPal and cheques. We also offer monthly retainer agreements at a discounted rate.

Do you accept purchase orders?
Yes. Upon receipt of the purchase order we will add the PO number on our invoice.

Do you offer charity discounts?
Yes. Registered charities get 10% off.

Do you offer a group discount?
Yes. Book more than one person from your organisation on the same scheduled course, on the same date, and you get 10% off.
Please contact us if you would like to have a chat about a course or webinar for a large group of people. If you cannot get through on the phone, drop us a line and Karen will call you back.

Can you provide courses at my workplace?
Yes, we can. Although based in Cambridge, where courses are run regularly, Karen often works with diverse organisations and businesses across East Anglia, London and the Home Counties. She is also happy to travel further afield, and frequently does so. An on-site course can even work out to be more cost-effective, as we charge per group - not per person.

Do you offer one-to-one training?
Yes. We offer all our courses on a one-to-one basis, either in-house at your offices or at our own premises in Cambridge or virtually, using MS Teams. Sessions are £90 per hour. You can cherry-pick the most relevant course topics from the various 'off the shelf' course outlines or we can play it by ear on the day.

What are your opening hours?
Our standard opening hours are Monday to Friday 9am to 5pm (British Summer Time), but we are flexible and training and support sessions can be arranged outside office hours - at no extra cost. We also schedule some of our 60-minute webinars on Saturdays.

When does my course start and what time does it end?
Our full-day courses start at 9.30am and finish at 4.30pm. Timing for our half-day courses and webinars can be found here.

Can I park my car at your premises?
Yes. If you are travelling by car we have private parking at the end of the drive. Click here for directions, maps and useful links about how to get to Sun House, 23 Queen Edith’s Way, Cambridge.
Here is how to locate us with the what3words address: ///lifted.tight.flops

Do you offer ongoing support after the course?
The course fee includes a handout with exercise files and a month free support on the topics learned.

How many people will attend the scheduled courses?
We normally limit the number of participants attending the 'off the shelf' courses at our premises in Cambridge to 4. When sessions are held at your workplace we recommend groups not to be larger than eight. But we are flexible and it all depends on your needs and what type of event you are organising.

Do you cancel courses because of low numbers?
As we respect the fact that people make special arrangements in their personal and professional lives for attending a course, we never cancel classes due to insufficient enrolments. Once payment is received, the course is guaranteed to run.

Will I get a refund if I cancel my course or webinar?
You may cancel your registration up to 14 days before the session. Your registration fee will be refunded less a £10 enrolment charge. If you need to cancel less than 14 days prior to the event you may send a substitute from your organisation. (Full no show charges will apply to all confirmed delegates who do not attend the course.)

Who are the people behind Roem Limited?
Until April 2020 we used a small, carefully selected team of accomplished associates who worked alongside Karen Roem to design, develop and deliver training and associated training materials. The team included experienced trainers, business analysts, records management specialists, project managers, writers, communications consultants, voice-over artistes and designers. Nowadays it’s just Karen.

Why the orange and the Clever Clogs?
Because Karen is Dutch.

Any other questions?
With so many options it can be difficult to make a decision on what suits you best. Send us an email or give us a call (01223214177 or 07941848326) and we will be happy to brainstorm the best solutions for you, meeting both your training needs and budget requirements.