All your questions answered

What is your COVID-19 policy?
The latest UK government's advice is that "Universities and adult education settings should consider moving to increased levels of online learning where possible." Given these new guidelines all our training sessions will be in a virtual setting from 5 November until 2 December.

We have developed and delivered virtual training sessions since 2001. Following the outbreak of COVID-19 we have been running a range of 60-minute webinars and our standard courses can be - and frequently are - delivered as shorter virtual sessions. One-to-one support sessions are also available.

What do I need to be able to join a webinar?
You just need your computer, a web browser and speakers or headphones. No need to install anything. Request a quick MS Teams test if you want.

Do I need a camera or microphone to join a webinar?
No, you don't need a camera or a microphone to join a webinar. You can simply join and watch the live demo and ask questions using the built-in Chat functionality. You can download a crib sheet and use the exercise files during the session and/or experiment and practise what you've learned after the webinar.

Is VAT included in the price?
Yes. To help our non-VAT registered customers understand the true cost of our sessions, all prices mentioned in the course schedule are per person and inclusive of VAT. Our invoice will include a VAT breakdown and we are registered with VAT number 869064683.

What methods of payment do you accept?
We accept all major credit and debit cards (including American Express), BACS transfers, PayPal and cheques. We also offer monthly retainer agreements at a discounted rate.

Do you accept purchase orders?
Yes. Upon receipt of the purchase order we will add the PO number on our invoice.

Do you offer charity discounts?
Yes. Registered charities get 10% off.

Do you offer a group discount?
Yes. Book more than one person from your organisation on the same scheduled course, on the same date, and you get 10% off.
Please contact us if you would like to have a chat about a course or webinar for a large group of people. If you cannot get through on the phone, drop us a line and Karen will call you back.

Can you provide courses at my workplace?
Yes, we can. Although based in Cambridge, where courses are run regularly, Karen often works with diverse organisations and businesses across East Anglia, London and the Home Counties. She is also happy to travel further afield, and frequently does so. An on-site course can even work out to be more cost-effective, as we charge per group - not per person.

Do you offer one-to-one training?
Yes. We offer all our courses on a one-to-one basis, either in-house at your offices or at our own premises in Cambridge or virtually, using MS Teams. You can cherry-pick the most relevant course topics from the various 'off the shelf' course outlines or we can play it by ear on the day.

What are your opening hours?
Our standard opening hours are Monday to Friday 9am to 5pm (Greenwich Mean Time), but we are flexible and training and support sessions can be arranged outside office hours.

When does my course start and what time does it end?
Our full-day courses start at 9.30am and finish at 4.30pm. Timing for our half-day courses and webinars can be found here.

Can I park my car at your premises?
Yes. If you are travelling by car we have private parking at the end of the drive. Click here for directions, maps and useful links about how to get to Sun House, 23 Queen Edith’s Way, Cambridge.

Do you offer ongoing support after the course?
The course fee includes a handout with exercise files and a month free support on the topics learned.

How many people will attend the scheduled courses?
We normally limit the number of participants attending the 'off the shelf' courses at our premises in Cambridge to 4. From 15 June onwards we have reopened our classroom training for up to two people per session. Government guidance for training providers during the coronavirus (COVID-19) outbreak can be found here.

Do you cancel courses because of low numbers?
As we respect the fact that people make special arrangements in their personal and professional lives for attending a course, we never cancel classes due to insufficient enrolments. Once payment is received, the course is guaranteed to run.

Will I get a refund if I cancel my course or webinar?
You may cancel your registration up to 14 days before the session. Your registration fee will be refunded less a £10 enrolment charge. If you need to cancel less than 14 days prior to the event you may send a substitute from your organisation. (Full no show charges will apply to all confirmed delegates who do not attend the course.)