Clients

Since starting my own business in January 2001 I have worked with clients in a wide range of industry sectors, including education, financial services, technology & science and charities, as well as doing one-to-one training for private customers.

Clients
Client Feedback

My clients (past and current) have included:

2E UK, Warrington
Abcam plc, Cambridge
ANGLE Technology Limited, Guildford
Arken P.O.P. Limited, Newmarket
ARM Limited, Cambridge
Aspire 2, Fenstanton
Atkinson Bolton Consulting Limited, Newmarket
Baker Coaching Services, Bury St Edmunds
Biddles Limited, King's Lynn
Bishop's Stortford Football Club, Bishop's Stortford
bioMerieux UK Ltd, Basingstoke
Black Orchid Marketing, Fordham
BP International, Sunbury-on-Thames
Cambridge Academy of English, Girton
Cambridge Federation of Tenants, Leaseholders & Residents, Cambridge
Cambridge Genetics Knowledge Park, Cambridge
Carat Computer Systems Ltd, Sawston
Christian Action Housing Association, London
Cyril Sweett, Cambridge
David Ball Group plc, Bar Hill
David Blair Associates, Cambridge
Emmaus, Cambridge
Enterprise Rent-A-Car, Newmarket
European Central Bank, Frankfurt
Fall Protection Associates, Huntingdon
Federation of Young Farmers, Easton, Norwich
Forward Business Solutions, Whittlesford
Fred Pryor Seminars, Kansas City, USA
Freeland Rees Roberts Architects, Cambridge
Gibbs Denley, Swavesey
GlaxoSmithKline R&D, Cambridge
GMG BioBusiness, Cambridge
Grifols UK Ltd, Cambridge
Hadleigh Town Council, Hadleigh
Henry Recruitment Limited, Bishop's Stortford
IMS Health Ltd, London
Instrata, Cambridge
John Lant & Partners, Cambridge
Joint Nature Conservation Committee (JNCC), Peterborough
KEEP Consulting, Melbourn
KJ Tait Engineers, Cambridge
Knürr Ltd, St Ives
Lloyd's Register Group, London
Lifetime Group Limited, Cambridge
Marcus Bishop Associates, London
Motorola TTPCom Product Group, Melbourn, Royston
Motorola Limited, Basingstoke
NATS Ltd, Whiteley
National Westminster Bank Plc, Tamworth
nativeBrand Ltd, Cambridge
NCH, Swavesey
nCipher Corporation Ltd, Cambridge
On Track Physiotherapy Ltd, Ely
Plastic Logic Ltd, Cambridge
Plus Fore Golf, Great Paxton
Praxis Courses Ltd, Cambridge
Purple Line Consulting, Bassingbourn, Royston
Reproductive Healthcare Ltd, Dry Drayton
RT Jones Limited, Bury St Edmunds
St Ivo School, St Ives
Safety Revolution Ltd, Chatteris
Scott-Reid Solutions, Saffron Walden
Sheering Cars Ltd, Sheering
Shell International, London
SJ-Communications, Barcelona
Society of Trust and Estate Practitioners (STEP), London
Soroptimist International, Cambridge
St Faith's School, Cambridge
S V Mulley, Cambridge
Swavesey Village College, Swavesey
Tecvac Ltd, Swavesey
The AA, Basingstoke
The Magog Trust, Stapleford
The Møller Centre, Cambridge
Thermo Fisher Scientific, Langenselbold, Germany
Thinking about Crime Limited, Cambridge
TLC Health Screening, Cambridge
Totally Typing Ltd, London
Tullow Oil Plc, London
University of Cambridge
• Colleges
• Departments
University of Essex, Colchester
University of London, Royal Veterinary College
University of Nottingham
Veda UK Ltd, Bishops Stortford
Volvo Construction Equipment Europe Ltd, Duxford
Wallwork Heat Treatment Ltd, Bury
Windhorse:evolution, Cambridge
Woodbridge School, Woodbridge
Zinwave, Harston, Cambridge

What some of my clients have to say about my services

In trying to improve the quality and effectiveness of my training services, I ask clients to fill out a form to see what topics were clearly understood and which ones I need to put more effort into. I also provide a box for comments so that participants can share general remarks or suggestions; here's what some of them have to say about my services:

(By the way, I know everyone hates forms, so as an incentive I donate 3 pounds to "Children of Nepal" for every completed form I receive, so that feedback can make a real difference! "Children of Nepal" is a small British charitable organisation that has the aim of extending and improving educational opportunities for children living in Nepal, one of the poorest countries in the world. For further information see http://www.children-of-nepal.org.uk/".)

"The trainer was very easy to understand and made the day quite fun. The handout book was excellent, easy to follow and understand."
Alison Noble, Christian Action Housing Association, Enfield

"Overall a fantastic course in my opionion. Very well done Leon and thankyou."
Mike Kitson, Motorola, Basingstoke

"Karen is really lovely (and a great trainer too). I liked the fact that she had listened to my course requirements before we began and these issues were addressed. The course was completely relevant and personalised and the time just flew by. I left feeling wonderfully inspired, and energised with new ways to implement the knowledge I'd gained for my business - Thanks again Karen."
Joanne Jarrett, Totally Typing Ltd.

"Great to have tailor made course so suits all levels of knowledge - don't feel embarrassed to shout out any questions. Great location/facilities/hospitality."
Bridget Cooper, Praxis Courses Ltd, Cambridge

"very well presented, clear, cheerful and friendly -- thanks!"
Ratnaprabha Cooper, windhorse:evolution, Cambridge

"I really enjoyed the interactive training - you are clearly wholly in command of your subject. The training went at just the right pace and the opportunity to explore issues as they came up was just right."
Bridget Kerle, Plastic Logic Ltd, Cambridge

"Karen was extremely welcoming, was very supportive and understood my problem completely."
Jennifer Baker, Baker Coaching Services, Bury St Edmunds

"An excellent course that was very thorough and clearly explained and that was very much applicable to my job specifics."
Nick Hughes-Parry, Centre for Entrepreneurial Learning, Judge Business School, Cambridge

"The most helpful thing was your help in thinking through the design of our database, especially in regard to the relationship tables."
Jo Mills, Centre for Entrepreneurial Learning, Judge Business School, Cambridge

"Very pleasant lady, explained herself well, and felt extremely comfortable with her."
Shirley Goodwin, Sheering Cars Ltd, Sheering

"Very good materials, well paced. Good course."
Mark Patmore, Abcam, Cambridge

"Karen was very helpful and patient. Good at managing our group even though different levels of experience."
Helen King, University of Cambridge Careers Service, Cambridge

"Appreciated the way the trainer used our data to illustrate her talk - made it very relevant."
Liz Wright, University of Cambridge Careers Service, Cambridge

"A very useful session, particularly as it was very flexible and tailored to our particular needs."
Adam Butterworth, Public Health Genetics Unit, Cambridge

"Really clear and helpful trainer. Enthusiastic, friendly, yet professional delivery."
Angela Frodsham, Public Health Genetics Unit, Cambridge

"Karen was totally flexible in the in-house training that she carried out for us. Her knowledge of Excel and Word and her ability to communicate that knowledge were much appreciated."
Chris Webster, Society of Trust and Estate Practitioners (STEP), London

"Excellent training - it makes a real difference having such a friendly and personable trainer. I particularly liked the fact you were so adaptable to our requests and could answer everything!"
Keith Leathers, Society of Trust and Estate Practitioners (STEP), London

"Content was very good - I picked up a lot of new ideas - and remembered tips I'd forgotten!"
Natalie King, Atkinson Bolton Consulting Limited

"The quality of the event and the venue was excellent. The course pack is very comprehensive and will be a useful reference tool. Excellent value for money!"
Carol Lyon, Cambridge Genetics Knowledge Park

"Thank you so much for the training you did with Jo yesterday. She really enjoyed it, learnt a lot and this morning is really buzzing. We look forward to seeing you back at Biddles and thank you once again for an excellent training session."
Jeanette Hurworth, Customer Services & Administration Manager, Biddles Limited

"Thoroughly enjoyed the day spent with Karen. The interaction we had made the training day pass very quickly. Much content was covered and was extremely worthwhile. "
Janice Bell, Henry Recruitment Limited, Bishop's Stortford

"Very useful course. Hands-off approach was much better than expected as allowed everyone to progress at the same pace and kept the continuity going. Trainer was happy to deviate from prepared programme and address relevant questions. "
Emma Holmes, GMG BioBusiness Ltd, Cambridge

"I have attended many training seminars over the years but none have been delivered with such a refreshing and relaxed format. Due to this the benefits of attending were many and I would recommend Karen's courses to anybody who wishes to learn without the feeling that they are just being taught."
Tim Heath, Manciple, Fitzwilliam College, Cambridge

"Karen Roem runs an excellent tuition course for IT skills which she ably tailors to individual needs. I found her lessons so useful and practical for my particular work. All sorts of useful tips are demonstrated and she has abundant patience when observing mistakes on the job and with tact and humour, putting you right.The lessons are fun and the time just flies by. Lessons are complimented by learning packages in hard copies which again are tailored to individual needs.Karen is a great teacher...everyone should have one on their desk!"
Professor Ieuan Hughes, Department of Paediatrics, University of Cambridge

"Karen has worked for our global project over the last year in developing and delivering training programmes and has been absolutely invaluable to our team. She has developed both computer based training content and classroom-style training, and has, often at very short notice, modified the classroom training to suit different departments as requested. She is an extremely skilled and engaging training facilitator, and I have received much positive feedback from our staff."
Emma Smith, Training & Communications Co-ordinator, Shell International

"Because I was the only attendee, Karen was able to focus on projects/work that I was currently involved with. This meant that I not only learnt the advanced Access skills, however we also focused on problems that arose that otherwise we may not have specifically covered. The fact that the course was tailored to focus on my own needs and situations, as opposed to a general overview, I felt that I received a great deal more out of it. With the confidence and starting point reached within the course, I have since been able to build a great deal faster than if I had received a more general run through of topics that I may never have used, and focused more on the advanced aspects relevant to me immediately."
James Kendall, Shell International

"The course was tailored very much for my needs. I had to recreate a database that has been corrupted and going on this course helped enormously"
Sandy Renshaw, Shell Chemicals

"Very good "first run." Karen was excellent in her preparation, presentation and delivery of the material."
Victoria Berry, National Air Traffic Services

"Karen is very friendly and I found the course a good insight to the areas I will be working on within Livelink."
Eloise Channell, National Air Traffic Services

"Excellent course designed with our specific requirements in mind and very well presented."
Andrew Enticknap, Finance Manager, Pembroke College

"Very relevant to my work and there are several exercises I will work on later. I feel the content will keep me going for years!"
Susan Elson, Pembroke College

"We are very proud of our accomplishment of meeting our goal of "going live" by Nov. 15. I don't think it would have been possible without the excellent professional training and guidance you provided. Thanks again for all your support. It was a real pleasure to work with you. "
Gary Bogan, Technical Operations Manager, Lloyd's Register Quality Assurance Inc., Houston

"Karen was excellent - anyone who can control us is a star !!!"
Bailey Place, Lloyd's Register Quality Assurance, Coventry

"I think the trainer was very nice, we warmed to her, and she was good at regaining the attention of the group when we started to stray!"
Beci Gilpin, Lloyd's Register Quality Assurance, Coventry

"I thought Karen was an excellent trainer, she was well aware of everyone's different ways of learning. She went over and over things until everyone grasped it. Her manner an humour made me feel very relaxed and not nervous about trying out new packages. She was positive and very much involved in what she was teaching us about Livelink which equally gave me a positive approach to it. Really fantastic training."
Claire Kilgallon, Lloyd's Register Quality Assurance, Coventry

"Computer courses can be scary, this course was thoroughly enjoyable, well paced, plenty of information - a day well spent! "
Jayne Williams, Grifols UK Ltd, Cambridge

"I found the seminar extremely interesting and a very different way of learning. I would definitely recommend it to anyone who uses Excel and wants to progress using the various functions to a greater degree. I enjoyed the day and even found time to look through the folder at home in the evening. I would not hesitate to go on another hands-off course. "
Linda Curnow, Lucy Cavendish College, Cambridge

"Karen was very informative and went at a pace that everyone could follow. Always made time for all members of the group."
Sharon Nightingale, Swavesey Village College, Swavesey

"The course was extremely useful and I picked up lots of helpful advice and tips. Some courses can be very boring but Karen was very enthusiastic and bubbly and kept me interested all the time. Well done Karen - I'm looking forward to the course on Access!"
Stacey Smith, Churchill College, Cambridge

"I thought that the content was about right, not too much crammed into one session so that you did not become confused. I felt that everyone came away feeling that they had learned something new and that was of use to them. I thought the trainer was very pleasant and enthusiastic about the Training and communicated in a very friendly but knowledgeable way, without making anyone feel insecure or ignorant. It makes a huge difference when the Trainer has a sense of humour."
Chris Ellis, Churchill College, Cambridge

"I enjoyed the course very much, it was very informative but also quite a lot of fun."
Hazel Fisher, Churchill College, Cambridge

"As the course was based on my database and I had no previous knowlede of Access all ideas will be used. I had a great day, course was specific to my needs and the handout will be referred to many times! Thanks again!"
Vicky Flack, St John's College, Cambridge

"The course was extensive and very helpful. The trainer adapted her approach to a "hands off" course at the request of the participants so that all topics could be covered in the limited time. Excellent hand-outs and exercise disc provided to participants."
Davina Turner, St John's College, Cambridge

"The idea of group discussion and collective input was very helpful."
Sue Mansfield, St John's College, Cambridge

"The course was wholly client driven therefore it met all my learning needs and the trainer moved on effectively at my own pace in a friendly and conducive environment. Excellent."
David Frederick, Marcus Bishop Associates

"Thanks for all the advice. The whole thing has been so helpful in clarifying our needs and as always added 'fine tuning'. Hope we can ask for your help again."
John Lant, Head of John Lant & Partners Practice

"The course was flexible and as such provided me with exactly what I felt I needed."
Alda McGregor, Cambridge Academy of English, Girton

"Thanks for the great course. Fired with enthusiasm."
Nichola Daily, Faculty of Education, University of Cambridge

"Karen Roem has made an invaluable contribution to our Livelink implementation programme, providing tailored training specific to our needs; from documentation to training delivery. She has shown that she can work with a wide range of user types and has proved to be flexible and highly professional in the services she offers."
Susan MacDonald, IT Services, Lloyd's Register, London

"Als Trainers maar 3 procent van jou enthousiasme en inzet hebben zouden trainingen een stuk interessanter zijn. Bedankt hiervoor! Ik vond het erg leuk."
Melanie Koorevaar, Lloyd's Register Nederland B.V., Rotterdam
[ed.: "If other trainers showed just 3 percent of your enthusiasm and drive training would be a lot more interesting. Thanks. I really enjoyed it."]

"Thank you again for the brilliant course; it was so helpful and stimulating and we seemed to cover so much! Hopefully I will manage to remember most of it; it was really good."
Ann Curtis, Faculty of Education, University of Cambridge

"I very much liked the one to one basis, which enables exercises more relevant to ones own job."
Pam Hayes, St Edmunds College, University of Cambridge

"I found Karen to be very welcoming and approachable. She took the "scariness" of computers away."
Claire Marston, Willingham, Cambridge

"The best computer course I have done an excellent instructor enthusiastic, there as soon as you needed her and no sitting waiting for help!"
Jan Whipp, Over, Cambridge

"I was beginning to reach the stage where a contact database was required for my new business. I managed to set up something very basic but was struggling with getting Access to do what I wanted: to remind me when to make calls and to produce a set of labels to distribute a brochure. Karen sorted me out. In a one-to-one session, Karen listened to what I wanted to do and led me through doing it, explaining to me the concepts in a practical example that was very real to me. As a result, I learnt how to do things myself, so if I have to change them, I can do that myself, and along the way, I learnt some great tricks for how I could I could do things better!"
Dr. Rachel Jones, Instrata, Cambridge

"I found the course challenging and fun. Super setup. Great tutor. Thank you."
Carol Smith, Over, Cambs

"All the content was specific and I think that the way we can tailor make the course to our needs is so advantageous. Thank you!"
Hannah Rimmer, nCipher Corporation Ltd, Cambridge

"One to one was ideal for me as I already had basic knowledge and Karen pointed out what I was doing incorrectly and rectified my thinking."
Michelle Dorrian, Veda UK, Bishops Stortford

"I had no ideas what I required or in which direction to go. Today you have shown I have made a wise decision to use your skills to help me progress with modern technology. I wanted to acquire confidence and skills with a computer. As I have difficulties with communication and find lectures and group orientated learning very stressful, I looked for some personal tuition. Karen filled the role with ease, overcoming the communication barrier and showed me the way to exploit the facilities that the machine can offer."
Colin Taylor, Chesterton, Cambridge
[ed.: Colin is deaf and has a cochlear implant, giving him some hearing.]

"Both the trainer and the facilities were excellent. I will certainly contact Karen again should I need any further training."
Sarah Reynolds, Lifetime Group Limited, Cambridge

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